Setup

For making Ticket Tool work properly at your server there is a group of basic steps you must follow:
Doing this process requires two elements:
▸ A Discord Server
▸ Having Administrator permission in that server
Step One:
Invite the bot using the Official Invite, make sure you do not edit the permissions the web page will ask for the bot as they are completely needed for it's functioning.
Invitation
Step Two:
Let's create a role which will be able to answer to your tickets, we'll call this a Support Team role, if you don't have a defined role for this, such as a Staff role or a Moderator role, go into your Server Settings, then click on Roles, and create a new role, you can name this role as you prefer, remember to Save Changes after you're done editing the role settings.
Creating a Support Team Role
Step Three:
Log in to the Dashboard on a new tab. Click on the Manage button that you will find under your server profile picture and name. After that, on the left part of your screen you should see the Navigation bar, click on Panel Configs
Managing Servers
Note: If you are on mobile, you should click on the three line menu you will find on the left top corner to display the Navigation menu.
Step Four:
Let's create the core of your ticket, the panel. While being on the Panel Configs page, click on the green button labeled Create Ticket, this will display a pop-up as shown:
Creating a Panel
Panel Name → Can be whatever you want, examples of common names are: Support, Report a User, Shop, it's up to you to decide on this field.
Support Team Roles → This should be the role we created or defined during Step Two, you can leave it empty and assign it later.
Panel Channel → A channel to send this panel to, you can leave this field empty as you will be able to send the panel later as shown in further steps.
Step Five:
If you didn't send the panel in the previous step, this step is for you, in Panel Configs you will see a list of all your panels listed by their ID and their name, additionally, you will find a picker from which you can pick a channel to send your panel.
Which channel should I use?
A common practice most servers have is to create a specific channel to send their panel(s) to, most of them make them a read-only channel in order to make it easier for to users find the panel in the server. Common names used for this channel are Support, Tickets, Contact Staff, as the Support Team Role name, it's your decision on what the channel should be named.
And with this, you are all set up to use Ticket Tool 🎊 test out and click on the Create Ticket button to create your first ticket!
What's Next?
If you want to customize the message of the panel, the ticket message, the support team roles, or any other aspect, go into the Panel Configs Documentation to get additional information on customizing the bot.
Need Further Help?
Feel free to open a ticket in our Support Server and one of the members of our Support Team will help you out.

Changelog

Next - General

Commands

Last modified 4d ago

Copy link

Contents