Setup

Instructions on setting up Ticket Tool in your server.

In order for Ticket Tool to work properly on your server, there are a few basic steps you must follow:

Doing this process requires two elements: ▸ A Server ▸ Having Administrator permission in that server

Step One:

Step Two:

You will need a role which will be able to answer your tickets, this is called a Support Team role. If you don't have a defined role for this, such as a Staff role or a Moderator role, you can create one by going into your Server Settings in your Discord server, then clicking on Roles, and create a new role, you can name this role anything youd like to name it. Remember to Save Changes after you're done editing the role settings.

Step Three:

Note: If you are on mobile, you should click on the three line menu you will find on the left top corner to display the Navigation menu.

Step Four:

Let's create the core of your ticket, the panel. While being on the Panel Configs page, click on the green button labeled Create Panel, this will display a pop-up as shown:

Panel Name → Can be whatever you want, examples of common names are: Support, Report a User, Shop, it's up to you to decide on this field.

Step Five:

Using the blue Send button, select the channel you want your panel to be sent to and confirm the action by clicking on the green Send button:

Which channel should I use?

A common practice most servers have is to create a specific channel to send their panel(s) to. Most of them make it a read-only channel in order to make it easier for users to find the ticket panel in the server. Common names used for this channel include Support, Tickets, Contact Staff, Support Tickets, or named the same as the Support Team Role. It's your decision on what the channel should be named

And with this, you are all set up to use Ticket Tool! 🎊 Feel free to test it out by clicking on the Create Ticket button to create your first ticket!

What's Next?

Need Further Help?

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Last updated 7 months ago