Thread Style Tickets

Using threads instead of channels for your tickets

To access these settings:

Head to your Dashboard Select your server Go to the Panel Configs Tab Under Panel Settings, click on Thread Style Options

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To implement this feature you'll server must grant Ticket Tool the following permissions:

1. Create Private Threads

2. Send Messages in Threads

3. Manage Threads

Enable thread style ticket creation

This setting will make the rest of the settings below to be usable by your ticket panel.

Can non-mods invite people to this ticket?

When enabled, users that don't count with any of the Support Team Roles will be able to also invite users to the thread.

Auto add team to thread

Enabling this setting will automatically mention your Support Team Roles in order to add them to the thread

Channel to create your ticket threads under

The channel selected here wil be the parent channel for all of the thread tickets created for the selected panel.

The following features aren't compatible with the Thread Style Ticket options:

• The usage of /add and /remove commands

• Claiming Options

• Permission Options

Make sure to always save changes using the pop-up shown whenever a change is done.