# General Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](https://docs.tickettool.xyz/dashboard/panel-configs) Tab\
> Under **General Ticket Options**, click on **General** Options

### Role Settings

#### Support Team Roles

In this field you'll be able to select the roles that, by default, will have access to tickets as well as to commands and buttons that have been marked to be Support Team Only.

#### Additional Roles

This fields allows you to pick a different group of roles to get assigned different permissions from your support team roles. One of the most common uses given to this feature is having an observer role, i.e. someone who can see the ticket but doesn't have the permission to talk on it.

{% hint style="info" %}
To edit the permissions both groups are assigned whenever the ticket is opened or closed visit the [Permissions Options](https://docs.tickettool.xyz/dashboard/panel-configs/permission-options)
{% endhint %}

### Ticket Value Settings

#### Ticket Padding

{% hint style="success" %}
Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
{% endhint %}

Ticket padding will modify the length of the [Ticket Count](https://docs.tickettool.xyz/dashboard/panel-configs/..#set-count) (i.e. the ticket's "serial" number, also known as the [{count}](https://docs.tickettool.xyz/dashboard/panel-configs/variables) variable) by padding out the length with zeroes in order to fit the specified length. For a clearer explanation see the examples of how the ticket padding will work when the panel has different [Ticket Count](https://docs.tickettool.xyz/dashboard/panel-configs/..#set-count) values:

**Padding for a {count} of 57**

| Padding Value  | {count} output |
| -------------- | -------------- |
| 0              | 57             |
| 1              | 57             |
| 2              | 57             |
| 3              | 057            |
| 4 *\[Default]* | 0057           |
| 5              | 00057          |

**Padding for a {count} of 7**

| Padding Value  | {count} output |
| -------------- | -------------- |
| 0              | 7              |
| 1              | 7              |
| 2              | 07             |
| 3              | 007            |
| 4 *\[Default]* | 0007           |
| 5              | 00007          |

{% hint style="info" %}
The maximum padding you will be able to set is 20, if you try to set further than that the dashboard will automatically adjust it.
{% endhint %}

### Other Settings

#### Two Step Close

When **enabled**, upon pressing the close button Ticket Tool will give the users the option to confirm they are willing to close the ticket or cancel this action.

![Default Confirmation Message](https://i.imgur.com/V3RQPC7.png)

If you want tickets to be closed as soon as the close button is pressed you should **disable** this option.

#### Two Step Ticket

When **enabled**, upon pressing the close button Ticket Tool will allow the ticket to have a closed state in which you'll have access to the [Moderator Message](https://docs.tickettool.xyz/dashboard/moderator-options#moderator-message) which includes the reopen, delete and save transcript options.

![A Closed Ticket](https://i.imgur.com/2i0EqTq.png)

If you want tickets to be **deleted** as soon as the close button is pressed you should **disable** this option.

#### Auto Pin Ticket

When enabled, this option will make Ticket Tool to automatically pin the [Ticket Message](https://docs.tickettool.xyz/dashboard/ticket-options#ticket-message) as soon as the ticket is created and the core message sent, this allows your team to quickly access to the Close and Claim buttons, if they have been enabled.

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}