FAQs
Common questions and troubleshooting.
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Warning: You don't have permissions to use this
If you receive this error when trying to use a command or button, it can be caused by one of the following reasons:
If @everyone
role is blacklisted, no one will be able to use the buttons or commands in your server.
Check the permissions of the button by going to the
Panel Configs
, open theButton Option
- Create ticket, and check which roles have been selected asDisabled Roles
, a user with one of these roles will not be able to use this feature. If theSupport Team role
option is enabled then your staff and only your staff will be able to interact with this button, not your server users.
The bot doesn't respond to my commands
Try these solutions:
Run
$debug
in the channel you are trying to use the commands, the bot will answer with an embed, if it doesn't, check the bot has all required permissions in its role, the category and the channel.Make sure you have selected the proper bot in your
Server Configs
, if you see something such as BOT ERROR fix it by following this process:
I can't see my server in the Dashboard
On first place let's double check you have the required permissions to access the Dashboard, you need one out of the following thing:
Having
Administrator
permission on the serverBeing the Owner of the server
For checking which is your level, run $level
in a text channel of your server, the bot should send a response similar to this:
If the response of the bot looks something like this:
It means you can't actually edit the configurations of the bot, ask the Server Owner or the Administrators to give you the needed permissions.
What is the prefix and how do I change it?
By default the prefix of the bot is $
, to modify it follow these steps:
Open the Server Configs
Update the prefix editing the Command Prefix field
Save changes
How do I let my support team see into a ticket?
Open the Panel Configs
Open the General section
Select the Support Team roles you want to be able to see into your tickets
Save changes
Take into account that your new Support Team Roles will only be able to see new tickets, the settings won't apply to old tickets.
How do I make a ticket ping my support when it's created?
Open the Panel Configs
Open the Panel's Settings
Open the Ticket Options menu
Click on Edit Ticket Message
In the Message Text field place one of this two options
{@Role Name}
(Case Sensitive){Role ID}
Save changes
How do I set a transcript channel?
Open the Panel Configs
Go into the Transcript section
Select a Transcript Channel
Save changes
How do I limit the number of tickets a user can create?
For preventing a single user to flood with tickets your server, you can restrict the amount of tickets they can create in two ways
Global Limit
You can restrict the amount a user can open among all your panels, to update this limit follow this process:
Open the Server Configs
Update the Global Ticket Limit field
Save changes
Panel's Ticket Limit
The second alternative is to limit the amount of ticket a user can create per each panel, for that do these steps:
Open the Panel Configs
Go into the Limits Option
Update the Ticket Limit counter
Save changes
How do I set what category tickets are created in?
By default all of your tickets will be placed on the top of your server, to change this:
Open the Panel Configs
Open the Category Options
Select a category at the Category Open picker
Save changes
How do I set what category tickets are moved to when closed?
If no category is set, whenever the tickets are closed they will be placed on the top of the server, to change that follow this process:
Open the Panel Configs
Open the Category Options
Select a category at the Category Closed picker
Save changes
How do I set the permissions for the tickets?
You can modify the set of permissions Ticket Tool will apply whenever tickets are opened or closed, to do so:
Open the Panel Configs
Open the Permission Options
Select what type of permissions you want to change
Save changes
How do I create a panel?
This is the core of Ticket Tool, so its important to do the adequate process:
Click on the green plus button at the top right of the screen
Give your panel a name
Click once on Create
How do I get the panel in my discord?
Once you have created a panel make sure to send it:
Open the Panel Configs
Identify a panel to send
Choose the channel from the picker
Send the panel
How do I add or remove users from a ticket?
For such purpose Ticket Tool counts with two commands:
$add User / Role
$remove User / Role
Or, the slash version of both commands:
/add User / Role
/remove User / Role
You can also add the specific ticket you want to add or remove a user/role from at the end of the prefixed command. Use the ticket option when using slash commands. This is particularly useful if you don't want to execute the commands in the same ticket channel but rather in a private channel. Example:
$add User / Role #channel
$remove User / Role #channel
How does claiming work?
How much is premium and how many servers can I use it on?
How can I select the server for my premium subscription?
Click Manage under your active subscription
On the left side of the panel, click on Add Server or use the transfer icon to select a new server
I've lost access to my discord account, how do I get my subscriptions back?
The email you created the subscription with
The ID of the account that will manage the subscriptions
The username of such account
I have a premium key, how do I use this?
I redeemed a premium key, how do I move this to another server?
To transfer a premium key you redeemed you should use our transfer feature.
How does Ticket Tool store transcripts?
Ticket Tool does not store any transcripts at all, once it generates the transcript it's sent as a message to your Discord server, (we delete it from our systems to keep your data's privacy). All of our transcripts are stored directly on Discord's servers, we don't have any kind of access to them, once you delete the message in which the bot sent the HTML file Discord will remove it from it's cache and won't be accessible any longer. The URL to our website is just a rendering of the file stored in Discord's CDN.
How do I set a custom emoji in my buttons?
Open the Panel Configs
Open the Button Options page
Select a button and open it's Settings
Click the Select button in the Button Emoji field
Head to the ✳ section inside the Emoji picker
Select the new emoji
Save changes
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