Permission Options
Instructions on editing permissions set within tickets.
To get to the permission options, go to Dashboard -> Panel Configs -> Settings -> Permission Options
How to get to the permission options
Here, you can set the permissions of support team members and users when a ticket are opened and closed.
Closed Permissions will only apply if Two Step Ticket is enabled.
People with the Discord Administrator permission will always be able to access any ticket, no matter the permissions.

Support Team Permission

  • These permissions will be applied to roles defined under the Support Roles feature found in the General Options.

Support Team Open Permissions

  • These permissions are applied to a ticket for each of your support roles on tickets that are in the Opened state.

Support Team Closed Permissions

  • These permissions are applied to a ticket for each of your support roles on tickets that are in the Closed state.

User Permissions

User Opened Permissions

  • These permissions will apply on tickets in the Opened state to:
  1. 1.
    The user who opened the ticket
  2. 2.
    Anyone that has been added to the ticket with the $add command

User Closed Permissions

  • These permissions will apply on tickets in the Closed state to:
  1. 1.
    The user who opened the ticket
  2. 2.
    Anyone that has been added to the ticket with the $add command
By default, users cannot read messages in a closed ticket, the channel is hidden from them.

Additional Roles Permissions

  • These permissions will be applied to roles defined under the Additional Roles feature found in the General Options.
AdditionalRoles

Additional Roles Opened Permissions

  • These permissions are applied to a ticket for each of your additional roles on tickets that are in the Opened state.

Additional Roles Closed Permissions

  • These permissions are applied to a ticket for each of your additional roles on tickets that are in the Closed state.

Everyone Role Permissions

  • These permissions will apply to the @everyone role in your discord server.

Everyole Role Opened Permissions

  • These permissions are applied to a ticket for the @everyone role on tickets that are in the Opened state.

Everyone Role Closed Permissions

  • These permissions are applied to a ticket for the @everyone role on tickets that are in the Closed state.
Now you’ve edited some settings, make sure to press the green “Save” button