Ticket Tool Documentation
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Ticket Tool Docs - English
Ticket Tool Docs - English
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On this page
  • Support Team Permissions
  • User Permissions
  • Additional Roles Permissions
  • Everyone Role Permissions
  1. Dashboard
  2. Panel Configs

Permission Options

Editing the permissions for roles and users in tickets

PreviousModerator OptionsNextButton Options

Last updated 5 months ago

To access these settings:

Head to your Select your server Go to the Tab Under General Ticket Options, click on Permission Options

General Rules

  • Opened Permissions are applied to each group whenever a ticket is opened, or reopened.

  • Closed Permissions are applied to each group whenever a ticket is closed.

Important Note

Ticket Tool is not able to set a permission override if the bot does not count with that permission globally (server-wise). Therefore, if you have set a permission but it is not being applied on your tickets, make sure Ticket Tool has that permission. Any permission marked as orange 🟠 on your dashboard will be ignored by Ticket Tool when opening and closing tickets.

Support Team Permissions

The permissions you set on these menus will be granted to the .

User Permissions

The permissions set here will be applied to:

  • The user who opened the ticket

  • Users added when using the $add command

Additional Roles Permissions

The permissions you set on these menus will be granted to the .

Everyone Role Permissions

The permissions set here will be applied to the @everyone role of your server.

Make sure to always save changes using the pop-up shown whenever a change is done.

Dashboard
Panel Configs
Support Team Roles
Additional Roles