Permission Options

Editing the permissions for roles and users in tickets

To access these settings:
Head to your Dashboard
Select your server
Go to the Panel Configs Tab
Under General, click on Permission Options
General Rules
Opened Permissions are applied to each group whenever a ticket is opened, or reopened.
Closed Permissions are applied to each group whenever a ticket is closed.
Important Note
Ticket Tool isn't able to set a permission override if it doesn't count with that permission globablly (server-wise), hence if you have set a permission but it isn't being applied on your tickets, make sure Ticket Tool has that permission, i.e. any permission marked with a 🟠 on your dashboard will be ignored by Ticket Tool when opening and closing tickets.
Support Team Permissions
The permissions you set on these menus will be granted to the Support Team Roles.
User Permissions
The permissions set here will be applied to:
The user who opened the ticket
Users added when using the $add command
Additional Roles Permissions
The permissions you set on these menus will be granted to the Additional Roles.
Everyone Role Permissions
The permissions set here will be applied to the @everyone role of your server.
Make sure to always save changes using the pop-up shown whenever a change is done.

Moderator Options

Button Options

Last modified 8mo ago