# Permission Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](/dashboard/panel-configs.md) Tab\
> Under **General Ticket Options**, click on **Permission** Options

{% hint style="info" %}

#### General Rules

* **Opened Permissions** are applied to each group whenever a ticket is **opened**, or **reopened**.
* **Closed Permissions** are applied to each group whenever a ticket is **closed**.
  {% endhint %}

{% hint style="warning" %}

#### Important Note

Ticket Tool is not able to set a permission override if the bot does not count with that permission globally (server-wise). Therefore, if you have set a permission but it is not being applied on your tickets, make sure Ticket Tool has that permission. Any permission marked as orange 🟠 on your dashboard will be ignored by Ticket Tool when opening and closing tickets.
{% endhint %}

### Support Team Permissions

The permissions you set on these menus will be granted to the [Support Team Roles](/dashboard/panel-configs/general-options.md#support-team-roles).

### User Permissions

The permissions set here will be applied to:

* The user who opened the ticket
* Users added when using the `$add` command

### Additional Roles Permissions

The permissions you set on these menus will be granted to the [Additional Roles](/dashboard/panel-configs/general-options.md#additional-roles).

### Everyone Role Permissions

The permissions set here will be applied to the **`@everyone`** role of your server.

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}


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