Panel Configs
What are panels, how do I customize them?
To access these settings:
Head to your Dashboard Select your server Go to the Panel Configs Tab

What are Panels?

Panels are Ticket Tool's core, through them your users will be able to create tickets! A panel can have Buttons, or a Dropdown.

How to create a panel?

Click the + emoji on your panel selector and give it a name!
Creating a Panel

Panel Settings

Clone

Create a duplicate of the currently selected panel, the new panel will work as a new separate panel, meaning that settings from the original panel won't be updated on the duplicate panel once the cloning has been done.

Rename

Change the name panel you are editing. You can't change the number value or rearrange it.

Send

Select a channel to send your panel to, make sure Ticket Tool has the needed permissions to carry on this aciton.
Sending a Panel

Set Count

Set the ticket count of the panel to a custom value.

Update

Update a sent panel previously sent to the current version of it, copy the message URL and paste it to do so.
We currently only support https://discord.com format, formats from Canary, Web, and PTB won't work for this option.

Delete

Delete the selected panel
This is an irreversible action so be sure before doing it.

Frequently Used Configs

Here you can find a quick access to common settings:

Message Buttons

Below you'll find all of the settings a Ticket Tool button can possibly have across messages.

Show this button

If disabled this button won't be added to your Close Ask Message.

Button Emoji

When enabled, the button will include indicated emoji. You can pick the emoji by using our selector or by indicating one of the following manual inputs:
  • For custom Discord emojis use <name:id> or <a:name:id>
  • For regular emojis use their unicode value, not their Discord name

Button Text

Enter button text here, if left empty the button will be emoji-only
All buttons must have either the text label or the button emoji.

Support Team Only

Enabling this option will make the button only being actionable by members who have a Support Team Role.

Allowed Roles

Users that have a role from this selector will be able to use this button.

Disabled Roles

Any user with a role from this set won't be able to use the button you are editing.
If a user has both Allowed and Disabled roles, they will be able to use the button. Allowed roles override Disabled ones.
Make sure to always save changes using the pop-up shown whenever a change is done.
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On this page
What are Panels?
Panel Settings
Frequently Used Configs
Message Buttons