> For the complete documentation index, see [llms.txt](https://docs.tickettool.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tickettool.xyz/dashboard/panel-configs/moderator-options.md).

# Moderator Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](/dashboard/panel-configs.md) Tab\
> Under **General Ticket Options**, click on **Moderator** Options

### Premium Features

{% hint style="success" %}
Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
{% endhint %}

#### Closed Message

Here you'll be able to customize the message sent by Ticket Tool whenever a ticket is closed, by default the message will be:

![Default Closed Message](https://i.imgur.com/WbcLUix.png)

#### Opened Message

Here you can edit the message sent by Ticket Tool whenever a ticket is reopened, by default the message will be:

![Default Opened Message](https://i.imgur.com/3STPMxX.png)

### More customization

#### Moderator Message

Whenever a ticket is closed Ticket Tool will send a moderator message containing by default the **\[`Reopen`]**, **\[`Delete`]** and **\[`Transcript`]** buttons, to customize them check our [Message Buttons documentation](/dashboard/panel-configs/button-options.md#message-buttons). The default moderator message is shown below:

![Default Moderator Message](https://i.imgur.com/3ITlSKg.png)

#### Delete Message

As soon as a ticket is set to be deleted Ticket Tool will send the following default deletion message, which you can customize:

![Default Delete Message](https://i.imgur.com/LXADm8z.png)

{% hint style="info" %}
Both the Moderator and Delete messages can be widely customized by being [Premium](https://tickettool.xyz/premium) server, nonetheless you can edit the embeds' description up to **250 characters** for free!
{% endhint %}

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}