# Ticket Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](https://docs.tickettool.xyz/dashboard/panel-configs) Tab\
> Under **General Ticket Options**, click on **Ticket** Options

### Ticket Message

This editor will allow you to customize the first message Ticket Tool sends as soon as the ticket is created.

![Editing the Ticket Message](https://i.imgur.com/N6XSlCN.png)

With [Premium](https://tickettool.xyz/premium) you'll be able to add more than a single embed to your ticket message as well adding fields to them. Note that without premium you'll have a restriction of **250 characters** on both your message content and the embed description fields.

#### Message Buttons

Here you'll be able to edit the settings for the **\[`Close`]** and **\[`Claim`]** buttons, to know more about the settings of a button check our documentation on [Message Buttons](https://docs.tickettool.xyz/dashboard/button-options#message-buttons).

### Close Ask Message

Under this editor you will customize the default Close Ask Message that is shown **only** when you have **enabled** the [**Two Step Ticket feature**](https://docs.tickettool.xyz/dashboard/general-options#two-step-ticket) within your panel's [**General Options**](https://docs.tickettool.xyz/dashboard/panel-configs/general-options). To use embeds on this message or to exceed the **250 characters** limit you'll need [Premium](https://tickettool.xyz/premium).

#### Message Buttons

Here you'll be able to edit the settings for the **\[`Cancel Close`]** and **\[`Confirm Close`]** buttons, to know more about the settings of a button check our documentation on [Message Buttons](https://docs.tickettool.xyz/dashboard/button-options#message-buttons).

### Premium Settings

{% hint style="success" %}
Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
{% endhint %}

#### Ticket Opened channel name

The name the ticket will be given automatically upon creation.

#### Ticket Closed channel name

The name the ticket will be renamed to automatically once it has been closed.

![Editing the Ticket Names](https://i.imgur.com/KBGsRC4.png)

{% hint style="info" %}
You can use our [Supported Variables](https://docs.tickettool.xyz/dashboard/panel-configs/variables) in both the opened and closed ticket names.
{% endhint %}

{% hint style="warning" %}
Due to [Discord's rate limits](https://i.imgur.com/E2SyNOz.png), bots can only edit a channel's name **twice each 10 minutes**, meaning that if you've hit this limit, Ticket Tool will skip renaming the ticket.
{% endhint %}

#### Ticket Opened Roles

Select a set of roles that should be added and/or removed from the ticket owner once the ticket has been created.

#### Ticket Closed Roles

Similar to the prior setting, this will manage the roles the ticket owner can be granted or removed once the ticket has been closed or deleted.

#### Attach a private thread to each ticket

Enable this for Ticket Tool to automatically create a private thread on your tickets for your staff team to comment the given case in.

![Ticket With Private Thread Attatched](https://i.imgur.com/E5IueIw.png)

{% hint style="info" %}
This feature requires granting the `Create Private Threads` and `Send Messages in Threads` permissions to the bot.
{% endhint %}

**Private Thread Name**

The name this thread should be given upon creation.

**Auto add team to thread**

When **enabled**, Ticket Tool will automatically add the [Support Team](https://docs.tickettool.xyz/dashboard/general-options#support-team-roles) to the thread by pinging them.

**Can non-mods invite users?**

When **disabled**, thread moderators will be the only ones able to add members to the private thread.

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}