Ticket Options
Settings related to the Tickets belonging a given panel
Last updated
Settings related to the Tickets belonging a given panel
Last updated
To access these settings:
Head to your Select your server Go to the Tab Under General Ticket Options, click on Ticket Options
This editor will allow you to customize the first message Ticket Tool sends as soon as the ticket is created.
The name the ticket will be given automatically upon creation.
The name the ticket will be renamed to automatically once it has been closed.
Select a set of roles that should be added and/or removed from the ticket owner once the ticket has been created.
Similar to the prior setting, this will manage the roles the ticket owner can be granted or removed once the ticket has been closed or deleted.
Enable this for Ticket Tool to automatically create a private thread on your tickets for your staff team to comment the given case in.
Private Thread Name
The name this thread should be given upon creation.
Auto add team to thread
Can non-mods invite users?
When disabled, thread moderators will be the only ones able to add members to the private thread.
Make sure to always save changes using the pop-up shown whenever a change is done.
With you'll be able to add more than a single embed to your ticket message as well adding fields to them. Note that without premium you'll have a restriction of 250 characters on both your message content and the embed description fields.
Here you'll be able to edit the settings for the [Close] and [Claim] buttons, to know more about the settings of a button check our documentation on .
Under this editor you will customize the default Close Ask Message that is shown only when you have enabled the within your panel's . To use embeds on this message or to exceed the 250 characters limit you'll need .
Here you'll be able to edit the settings for the [Cancel Close] and [Confirm Close] buttons, to know more about the settings of a button check our documentation on .
Hey! You've came across an exclusive setting 👀
You can use our in both the opened and closed ticket names.
Due to , bots can only edit a channel's name twice each 10 minutes, meaning that if you've hit this limit, Ticket Tool will skip renaming the ticket.
When enabled, Ticket Tool will automatically add the to the thread.
