Transcript Options
Settings for saving your transcripts
Last updated
Ticket Tool Docs - English
Settings for saving your transcripts
Last updated
To access these settings:
Head to your Dashboard Select your server Go to the Panel Configs Tab Under Advanced Settings, click on Transcript Options
The free version allows you to save up the last 500 messages of your tickets. Being Premium will allow you to save 1000 messages and to use the $transcript command in non-ticket channels. Additionally it allows you to embed up to 8mb worth of attachments on your transcripts.
This setting allows you to pick the channel to which transcripts will be sent when using the Transcript button, when using the $transcript command and when doing an automatic save as we'll see later.
In order to customize these settings you must be the server owner
Here you can choose the folder under which the transcripts of this panel will be saved. Transcripts will be saved to your drive upon any of these actions:
When someone runs the /transcript command
When a transcript is automatically saved to your transcript channel
When a transcript is automatically DMed to the ticket owner
Transcripts on your Drive folder will follow this naming convention: ServerID:ChannelId:TicketName
If you save two times a transcript for the same ticket, and on both saves the ticket kept the same name, the old transcript file will be overwritten!
Enabling this feature will stop sending the HTML raw transcript file to your transcript channel and will exclusively save it to Drive
Deleting a transcript from your Drive will effectively delete the transcript! This will make it inaccessible from Discord, so be careful when deleting any files.
Hey! You've came across an Premium exclusive setting 👀
This setting will allow you to customize the message that gets sent along the transcript once it's saved.
Enabling this options will make the transcript to be DMed to the ticket creator upon closure and/or deletion, you can choose which option should trigger it.
Enabling this options will make the transcript to be saved into your Transcript Channel upon closure and/or deletion, you can choose which option should trigger it.
Make sure to always save changes using the pop-up shown whenever a change is done.
