# Transcript Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](/dashboard/panel-configs.md) Tab\
> Under **Advanced Settings**, click on **Transcript** Options

{% hint style="info" %}

#### Important Notes about Transcripts

Transcripts are capped at **1000 messages**. Having a [Premium subscription](https://tickettool.xyz/premium) will allow you to use the `$transcript` command in non-ticket channels and will allow you to embed **up to 8mb** worth of attachments on your transcripts.
{% endhint %}

![Transcript Options](https://i.imgur.com/hHCN2Jd.png)

### Transcript Channel

This setting allows you to pick the channel to which transcripts will be sent when using the **`Transcript`** button, when using the `$transcript` command and when doing an automatic save as we'll see later.

### Store Transcript on Google Drive

{% hint style="danger" %}
**In order to customize these settings you must be the server owner**
{% endhint %}

Here you can choose the folder under which the transcripts of this panel will be saved. Transcripts will be saved to your drive upon any of these actions:

* When someone runs the `/transcript` command
* When a transcript is automatically saved to your **transcript channel**
* When a transcript is automatically DMed to the **ticket owner**

Transcripts on your Drive folder will follow this naming convention: `ServerID:ChannelId:TicketName`

{% hint style="warning" %}
Every time a transcript is saved, even if it's 2 transcripts for the same ticket, it will be saved to your Drive!
{% endhint %}

#### Disable attaching an HTML copy to the transcripts message.

Enabling this option will remove the HTML from your transcript embeds and will save it exclusively to Google Drive.

{% hint style="danger" %}
Deleting a transcript from your Drive will effectively delete the transcript! This will make it inaccessible from Discord, so be careful when deleting any files.
{% endhint %}

### Premium Features

{% hint style="success" %}
Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
{% endhint %}

#### Transcript Message

This setting will allow you to customize the message that gets sent along the transcript once it's saved.

#### Direct Message Transcript

Enabling this options will make the transcript to be DMed to the ticket creator upon closure and/or deletion, you can choose which option should trigger it.

#### Auto Save Transcript

Enabling this options will make the transcript to be saved into your Transcript Channel upon closure and/or deletion, you can choose which option should trigger it.

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tickettool.xyz/dashboard/panel-configs/transcript-options.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.