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Ticket Tool Docs - English
Ticket Tool Docs - English
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  • Panel List
  • Update Options
  • Additional Settings
  1. Dashboard
  2. Panel Configs

Escalate Options

Transferring tickets between panels

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Last updated 1 day ago

To access these settings:

Head to your Select your server Go to the Tab Under General Ticket, click on Escalate Options

With escalation, you can transfer a ticket between different panels

Panel List

You can select up to 25 panels to which a ticket can be transferred to.

Thread Style tickets can not be escalated into a different panel

Update Options

Here you will be able to select which options are to be updated once the ticket is transferred:

  • Category: If the category limit allows it, the ticket will be moved to the target panel .

  • Name: If there is no renaming cooldown, the ticket will be renamed following the of the target panel.

  • Permissions: All will be set as new within the target panel.

  • Automatically unclaim ticket: Requires the panel to have enabled the .

Additional Settings

  • Send Custom Message: Allows you to create a custom message to be sent along on the ticket. Supports

  • Send Ticket Message: This will send the target panel's in the transferred ticket

Make sure to always save changes using the pop-up shown whenever a change is done.

Dashboard
Panel Configs
configured category
Permission Options
Claiming Options
special escalation variables
Ticket Name options
Ticket Message