Escalate Options
Transferring tickets between panels
Last updated
Transferring tickets between panels
Last updated
To access these settings:
Head to your Select your server Go to the Tab Under General Ticket, click on Escalate Options
With escalation, you can transfer a ticket between different panels
You can select up to 25 panels to which a ticket can be transferred to.
Thread Style tickets can not be escalated into a different panel
Here you will be able to select which options are to be updated once the ticket is transferred:
Category: If the category limit allows it, the ticket will be moved to the target panel .
Name: If there is no renaming cooldown, the ticket will be renamed following the of the target panel.
Permissions: All will be set as new within the target panel.
Automatically unclaim ticket: Requires the panel to have enabled the .
Send Custom Message: Allows you to create a custom message to be sent along on the ticket. Supports
Send Ticket Message: This will send the target panel's in the transferred ticket
Make sure to always save changes using the pop-up shown whenever a change is done.