Escalate Options

Transferring tickets between panels

To access these settings:

Head to your Dashboard Select your server Go to the Panel Configs Tab Under General Ticket, click on Escalate Options

With escalation, you can transfer a ticket between different panels

You can select up to 25 panels to which a ticket can be transferred to.

Thread Style tickets can not be escalated into a different panel

Here you will be able to select which options are to be updated once the ticket is transferred:

Category: If the category limit allows it, the ticket will be moved to the target panel configured category.
Name: If there is no renaming cooldown, the ticket will be renamed following the Ticket Name options of the target panel.
Permissions: All Permission Options will be set as new within the target panel.
Automatically unclaim ticket: Requires the panel to have enabled the Claiming Options.

Send Custom Message: Allows you to create a custom message to be sent along on the ticket. Supports special escalation variables
Send Ticket Message: This will send the target panel's Ticket Message in the transferred ticket

Make sure to always save changes using the pop-up shown whenever a change is done.

Last updated 23 days ago