Claiming Options
Customize ticket claiming settings, permissions, actions, and messages
Last updated
Customize ticket claiming settings, permissions, actions, and messages
Last updated
To access these settings:
Head to your Dashboard Select your server Go to the Panel Configs Tab Under Advanced Settings, click on Claiming Options
Hey! You've came across an Premium exclusive setting 👀
Ticket Tool allows your Support Team to claim or be assigned to a given ticket. This menu allows full customization related to this feature!
If this setting is disabled, the rest of customizations done within this menu won't take any effect.
When enabled, only the ticket claimer will be able to unclaim the ticket.
When enabled, only the ticket claimer and the owner will be able to use all of the ticket actions (open, delete, transcript), this doesn't include the claiming ones.
These settings won't affect users who have a Dashboard Role or the Administrator permission on your server.
When enabled, if the ticket has been already claimed, and another user tries to claim, it won't unclaim but will change the ticket claimer.
This will allow the ticket creator ({ticket.owner}) to claim its own ticket. Note that this feature will only be usable when the Change other support team permissions when claimed feature is disabled.
If enabled, the text placed here will be the name given to the ticket channel whenever it's claimed, you can use our Supported Variables in this field. If the ticket is unclaimed, then it will revert back to the Ticket Opened Channel Name.
Choose a category for tickets to be moved to once they are claimed, you can select more than a single category to apply Overflow Categories.
Within this setting you can modify the permissions the support team roles get applied once a ticket is claimed. The ticket claimer will receive the Support Opened Permissions. This is often used to make tickets a read only channel for the rest of the team or to hide it.
Customize the message sent by Ticket Tool once the ticket has been claimed.
Edit the message sent by Ticket Tool once the ticket is unclaimed.
Make sure to always save changes using the pop-up shown whenever a change is done.
