# Automation Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](https://docs.tickettool.xyz/dashboard/panel-configs) Tab\
> Under **Advanced Settings**, click on **Automation** Options

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Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
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### Missing user check

When enabled, this setting allows you to decide what should be done if the ticket creator leaves the server: deleting or closing the ticket.

### Send Direct Message when ticket closed

If enabled, the ticket creator will be DMed the set message whenever the ticket is **closed**.

### Send Direct Message when ticket created

If enabled, the ticket creator will be DMed the set message once the ticket is **opened**.

### Automation Editor

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* Automations stop running after 7 days or whenever the ticket is closed (if the ticket is reopened automations will run again)
* You can have up to 10 automations per panel
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All details that are unlocked by enabling the **`Show Advanced Automation`** are indicated by a 🔧 emoji.
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#### Check for message

* **Check to see if a message** → is found within X time **or** not found within X time
* **From** → This setting refers to whose message needs to be found, or not, within the ticket; Anyone, the Ticket Owner (the user who created the ticket / [**`{ticket.user}`** variable](https://docs.tickettool.xyz/dashboard/variables#ticket-variables)) or the [Support Team](https://docs.tickettool.xyz/dashboard/general-options#support-team-roles).
* **For** → The time frame in which the message should be looked for, you can choose a preset or insert a custom number in the right box (in seconds).
* **It should check** → Once and stop **or** until stopped. You can stop it by using the `/automation` command or by closing the ticket.
* **🔧 If a message is found in x time** → Either if the timer you choose should **restart** or **continue**. Note that this will setting will only appear when you have selected the `not found within X time` check type.
* **If a message is (NOT) found** → You can choose between sending a [Custom Command](https://docs.tickettool.xyz/dashboard/custom-commands), Closing **or** Deleting the ticket.
* **🔧 After the action runs it should** → Choose if the bot should **keep** or **continue** checking for messages or the abscense of them.

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**Important:** This automation's minimum **`For`** condition is 5 minutes, anything below that will default to 5 minutes.
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#### Triggers

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These settings apply for all of these automation triggers:

* Ticket Closed

* Ticket Re-Opened

* Ticket Created

* Ticket Owner Left Server

* Close Ask Message
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* **Once triggered run the action** → You can choose between sending a [Custom Command](https://docs.tickettool.xyz/dashboard/custom-commands), Closing **or** Deleting the ticket.

* **🔧 Delay running the action for** → Choose how long after the trigger should the selected action be executed, you can choose a preset or insert a custom number in the right box (in seconds.)

![Automation Editor](https://i.imgur.com/YW5mgRF.jpeg)

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Make sure to always **save** changes using the pop-up shown whenever a change is done.
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