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On this page
  • Missing user check
  • Send Direct Message when ticket closed
  • Send Direct Message when ticket created
  • Automation Editor
  1. Dashboard
  2. Panel Configs

Automation Options

Automate your ticket system!

PreviousLogging OptionsNextLimit Options

Last updated 5 months ago

To access these settings:

Head to your Select your server Go to the Tab Under Advanced Settings, click on Automation Options

Hey! You've came across an exclusive setting 👀

Missing user check

When enabled, this setting allows you to decide what should be done if the ticket creator leaves the server: deleting or closing the ticket.

Send Direct Message when ticket closed

If enabled, the ticket creator will be DMed the set message whenever the ticket is closed.

Send Direct Message when ticket created

If enabled, the ticket creator will be DMed the set message once the ticket is opened.

Automation Editor

  • Automations stop running after 7 days or whenever the ticket is closed (if the ticket is reopened automations will run again)

  • You can have up to 10 automations per panel

All details that are unlocked by enabling the Show Advanced Automation are indicated by a 🔧 emoji.

Check for message

  • Check to see if a message → is found within X time or not found within X time

  • For → The time frame in which the message should be looked for, you can choose a preset or insert a custom number in the right box (in seconds).

  • It should check → Once and stop or until stopped. You can stop it by using the /automation command or by closing the ticket.

  • 🔧 If a message is found in x time → Either if the timer you choose should restart or continue. Note that this will setting will only appear when you have selected the not found within X time check type.

  • 🔧 After the action runs it should → Choose if the bot should keep or continue checking for messages or the abscense of them.

Important: This automation's minimum For condition is 5 minutes, anything below that will default to 5 minutes.

Triggers

These settings apply for all of these automation triggers:

  • Ticket Closed

  • Ticket Re-Opened

  • Ticket Created

  • Ticket Owner Left Server

  • Close Ask Message

  • 🔧 Delay running the action for → Choose how long after the trigger should the selected action be executed, you can choose a preset or insert a custom number in the right box (in seconds.)

Make sure to always save changes using the pop-up shown whenever a change is done.

From → This setting refers to whose message needs to be found, or not, within the ticket; Anyone, the Ticket Owner (the user who created the ticket / ) or the .

If a message is (NOT) found → You can choose between sending a , Closing or Deleting the ticket.

Once triggered run the action → You can choose between sending a , Closing or Deleting the ticket.

Automation Editor
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Panel Configs
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Custom Command
Custom Command
Support Team
{ticket.user} variable