Automation Options
Automate your ticket system!
Last updated
Ticket Tool Docs - English
Automate your ticket system!
Last updated
To access these settings:
Head to your Select your server Go to the Tab Under Advanced Settings, click on Automation Options
Hey! You've came across an exclusive setting 👀
When enabled, this setting allows you to decide what should be done if the ticket creator leaves the server: deleting or closing the ticket.
If enabled, the ticket creator will be DMed the set message whenever the ticket is closed.
If enabled, the ticket creator will be DMed the set message once the ticket is opened.
Automations stop running after 7 days or whenever the ticket is closed (if the ticket is reopened automations will run again)
You can have up to 10 automations per panel
Check to see if a message → is found within X time or not found within X time
For → The time frame in which the message should be looked for, you can choose a preset or insert a custom number in the right box (in seconds).
It should check → Once and stop or until stopped. You can stop it by using the /automation command or by closing the ticket.
🔧 If a message is found in x time → Either if the timer you choose should restart or continue. Note that this will setting will only appear when you have selected the not found within X time check type.
🔧 After the action runs it should → Choose if the bot should keep or continue checking for messages or the abscense of them.
🔧 Delay running the action for → Choose how long after the trigger should the selected action be executed, you can choose a preset or insert a custom number in the right box (in seconds.)
Make sure to always save changes using the pop-up shown whenever a change is done.
From → This setting refers to whose message needs to be found, or not, within the ticket; Anyone, the Ticket Owner (the user who created the ticket / ) or the .
If a message is (NOT) found → You can choose between sending a , Closing or Deleting the ticket.
Once triggered run the action → You can choose between sending a , Closing or Deleting the ticket.
