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Setting up the action logging for your tickets
To access these settings:
Choose a channel to which the log-enabled actions should be logged into.
You can enable all of the following ticket actions in your settings for them to be logged on your Logging Channel:
- Ticket Created
- Ticket Closed
- Ticket (Re)Opened
- Ticket Renamed
- Ticket Deleted
- Transcript Saved
Make sure to always save changes using the pop-up shown whenever a change is done.