# Limit Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](https://docs.tickettool.xyz/dashboard/panel-configs) Tab\
> Under **Advanced Settings**, click on **Limit** Options

### Tickets Open

#### Open tickets each user

This number stands for the amount of tickets a single user can have **opened** at once in the panel you are currently editing, i.e. **only open tickets are counted** towards this limit.

#### Open tickets all users

The amount of tickets this panel can have **opened** simultaneously.

#### Roles that bypass open limits

The set of roles that will be able to skip the given limits for open tickets.

### Tickets Closed

{% hint style="warning" %}

* The limits you'll find below are the limits for tickets that are closed but not deleted.
* These limits are checked when the ticket is about to be **created**, i.e there can be more closed tickets than your limit depending on your currently opened tickets.
  {% endhint %}

#### Closed tickets each user

The amount of **closed** tickets that each user can have at once in the selected panel.

#### Closed tickets all users

The limit of tickets that can be **closed** at once simultaneously by all your users in **this panel**.

#### Roles that bypass closed limits

The set of roles which will be able to skip the given closed limits.

### Time Schedule

{% hint style="success" %}
Hey! You've came across a [Premium](https://tickettool.xyz/premium) exclusive setting 👀
{% endhint %}

This feature will allow you to set time frames, in a given timezone, for which your panels should be available to be used by your server members

#### Enable Schedule

**Enabling** this feature will apply the schedule availability to your panel. Make sure to select the corresponding timezone for your server to prevent any discordance with the selected time frames.

#### Roles that bypass the schedule

Select the roles that should be exempt from this setting and be able to open tickets regardless of the availability set by the schedule.

#### Schedule Notification Message

Here you can customize the message the bot will answer with whenever users try to open a ticket out of the times you've selected.

Below this option you can select the custom times using a table.

{% hint style="info" %}
**Note:** Although the table is given in 24h format, we've included AM and PM headers to make it easier to select the time frames of your prefence in case you aren't used to this format.
{% endhint %}

#### Replace Ticket Message with Schedule Notification Message

Enabling this feature will replace your [Ticket Message](https://docs.tickettool.xyz/dashboard/ticket-options#ticket-message) with the Schedule Notification Message you set earlier. Note that enabling this won't stop the ticket from being created, instead it will create it with a whole different message but the rest of settings will work the same.

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}