FAQs
Common questions and troubleshooting.
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Error Message
If you receive this error when trying to use a command or button, it can be caused by one of the following reasons:
- You have a blacklisted role, go ahead and log into the Dashboard, then head to the
Server Configs
and check which are the Blacklisted Roles. Remove any unwanted role and Save changes.

If
@everyone
role is blacklisted, no one will be able to use the buttons or commands in your server.- Check the permissions of the button by going into the
Panel Configs
, open theButton Options
menu, click on theSettings
and check which roles were selected as Disabled Roles, a user with one of those roles, won't be able to use this feature. If its a command, go into itsSettings
and check the Disabled Roles.

Updating Disabled Roles in a Button

Updating Disabled Roles for a Command
Try these solutions:
- Run
$debug
in the channel you are trying to use the commands, the bot will answer with an embed, if it doesn't, check your DMs, the bot will DM you in case it can type there. Check the bot has all required permissions in its role, the category and the channel. - Make sure you have selected the proper bot in your
Server Configs
, if you see something such as BOT ERROR fix it by following this process:

Bot Error Fix
- Refer to Question #1, Warning: You don't have permissions to use this, check you don't have any Blacklisted Role.
- Double check the prefix you are using for your commands, do this by going into your Dashboard and opening the
Server Configs
:

Prefix
- If none of these solutions work, visit our Support Server and open a ticket so our Support Team can assist you.
On first place let's double check you have the required permissions to access the Dashboard, you need one out of the following thing:
- Having
Administrator
permission on the server - Being the Owner of the server
Although having the
Manage Server
permission allows you to invite Ticket Tool to your server, you need the Administrator
permission to edit its configuration in the Dashboard.For checking which is your level, run
$level
in a text channel of your server, the bot should send a response similar to this:
Dashboard Levels
If the response of the bot looks something like this:

Level 0
It means you can't actually edit the configurations of the bot, ask the Server Owner or the Administrators to give you the needed permissions.
By default the prefix of the bot is
$
, to modify it follow these steps:- 1.
- 2.Open the Server Configs
- 3.Update the prefix editing the Command Prefix field
- 4.Save changes

Changing the Prefix
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Genaral Options menu
- 5.Select the Support Team roles you want to be able to see into your tickets
- 6.Save changes

Assigning Support Roles
Take into account that your new Support Team Roles will only be able to see new tickets, the settings won't apply to old tickets.
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Ticket Options menu
- 5.Click on Edit Ticket Message
- 6.In the Message Text field place one of this two options
{@Role Name}
(Case Sensitive){Role ID}
- 7.Save changes
Make sure to replace the
Role Name
or Role ID
with the Name or ID of the role you wan't to ping
Pinging a Role
A transcript is the HTML file that contains the messages of the ticket, for more information on what transcripts are, check our documentation on it
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Logging Options menu
- 5.Select a Transcript Channel
- 6.Save changes

Selecting a Transcript Channel
For preventing a single user to flood with tickets your server, you can restrict the amount of tickets they can create in two ways
You can restrict the amount a user can open among all your panels, to update this limit follow this process:
- 1.
- 2.Open the Server Configs
- 3.Update the Global Ticket Limit field
- 4.Save changes

Updating the Global Limit
The second alternative is to limit the amount of ticket a user can create per each panel, for that do these steps:
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the General Options menu
- 5.Update the Ticket Limit counter
- 6.Save changes

Updating Ticket Limit
By default all of your tickets will be placed on the top of your server, to change this:
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Category Options menu
- 5.Select a category at the Category Open picker
- 6.Save changes

Selecting a Category
If no category is set, whenever the tickets are closed they will be placed on the top of the server, to change that follow this process:
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Category Options menu
- 5.Select a category at the Category Closed picker
- 6.Save changes

Selecting a Category
Follow these steps in order to customize your buttons:
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Button Options menu
- 5.Select a button and open it's Settings
- 6.Click on Emoji
- 7.Select the new emoji
- 8.Save changes

Changing the Emoji
If you want to use a custom emoji head to the ✳ section inside the Emoji picker
You can modify the set of permissions Ticket Tool will apply whenever tickets are opened or closed, to do so:
- 1.
- 2.Open the Panel Configs
- 3.Open the Panel's Settings
- 4.Open the Permissions Options menu
- 5.Select a set of permissions to modify and click on Edit
- 6.Save changes

Permissions Update
This is the core of Ticket Tool, so its important to do the adequate process:
- 1.
- 2.Open the Panel Configs
- 3.Click on Create Panel
- 4.Fill the blanks
- 5.Click once on Create Panel

Creating a Panel
Once you have created a panel make sure to send it:
- 1.
- 2.Open the Panel Configs
- 3.Identify a panel to send
- 4.Choose the channel from the picker
- 5.Send the panel

Sending a Panel
For such purpose Ticket Tool counts with two commands:
$add User / Role
$remove User / Role
You can either mention the user or role you want to add/remove, or use its ID
Claiming allows your Support Team to claim and be assigned to a ticket, for more information on how this module works please check out our Claiming Documentation
Our Premium subscription is $6.00 per month for the first server and $5.00 for each additional server. You can also pay for it annually and receive one month discount.
- 1.
- 2.Select the server for your subscription
- 3.Save changes

Managing Subscriptions
In first place you must know that your subscription is not linked to your Discord account, but rather it is linked to the email that you purchased premium with. In order to change the account that can manage your subscriptions, please open a ticket in our Support Server and request the change by providing us:
- The email you created the subscription with
- The ID of the account that will manage the subscriptions
- The username of such account
- 1.
- 2.In the left side of the dashboard click on the Redeem Key button
- 3.Digit the key
- 4.Redeem it

Redeeming a Premium Key
To transfer a premium key you redeemed you should use the our transfer feature.
Ticket Tool does not any transcripts at all, once it generates the transcript it's sent as a message to your Discord server, (we delete it from our systems to keep your data's privacy). All of our transcripts are stored directly on Discord's servers, we don't have any kind of access to them, once you delete the message in which the bot sent the HTML file Discord will remove it from it's cache and won't be accessible any longer. The URL to our website is just a rendering of the file stored in Discord's CDN.
Last modified 8mo ago