Supported Variables
Description of the variables a ticket can count with
A variable, just as in math, is something that can have a changing state. In your tickets you have access to certain variables whose value will vary among tickets, you can use these variables on the different fields of your ticket messages!!
The official list of these variables can be found in your server Dashboard:
Accessing the Supported Variables
Let's see a bit more about what each variable works for

General Variables

Variable
Description
{server.name}
Will display the server's name
{server.id}
The server's ID
{channel.name}
Name of the channel in which the variable is being used
{channel.id}
The ID of that channel
{panel.count}
The current count of the panel in which this message was triggered
{panel.name}
The name of the panel in which the variable is being used
{panel.ticketLimit}
The Ticket Limit for the current panel

Ticket Variables

Variable
Description
{ticket}
Mention to the ticket channel in which the variable is used
{ticket.id}
The ID for the {ticket} channel
{ticket.user}
The mention to the user who created the ticket
{ticket.user.name}
The name of {ticket.user}
{ticket.user.id}
The ID of {ticket.user}
{ticket.user.nickname}
The nickname of {ticket.user}
{ticket.user.icon}
Direct Url of the profile picture of the {ticket.user}
{ticket.user.tag}
The 4 digit discriminator, of the {ticket.user}
{ticket.user.full}
The username + the 4 digit discriminator of {ticket.user}
This set of variables as it name tells, can be only use inside tickets, meaning they won't work in tags nor panels

Author Variables

Let's talk about the {author} variable. Any action, such as opening, closing, claiming, deleting etc, a ticket, will have the {author} variable, which refers to the user who triggered the action.
Variable
Description
{author}
The mention to the user who triggered the message
{author.name}
The name of the {author}
{author.id}
The ID of the {author}
{author.nickname}
The ninckame of the {author}
{author.icon}
Direct Url of the profile picture of the user triggering this message
{author.tag}
The 4 digit discriminator, of the {author}
{author.full}
The username + the 4 digit discriminator of {author}
The {author} variable has the same as usage as {user}. Take into account that {ticket.user} refers to the user creating a ticket, so if for example you want to ping the user of your ticket in the claiming, do not use {user} as it will ping the user who claimed, if you want to ping use {ticket.user}. {user}{ticket.user}

Special Variables

Variable
Description
{reason}
The reason for an action
{@Role Name}
Replace Role Name with the name of your role and it will ping that role
{Role ID}
Replace Role ID with the ID of your role and it will ping that role
The {reason} variable is exclusive for the following commands: $close, $delete, $claim and $new

Time Variables

Variable
Description
{time}
Sends the current unix time in seconds
{time+X}
Adds X amount of seconds to the current Unix time
{time-X}
Removes X amount of seconds to the current Unix time
<t:{time}>
Will send the unix time using Discord's timestamp native feature
Dynamic Timestamps
For a more convinient use on Discord's Dynamic Timestamps we recommend you checking HammerTime, here you can replace the actual unix time for the {time} variable to make custom messages!