> For the complete documentation index, see [llms.txt](https://docs.tickettool.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tickettool.xyz/beta-docs/debugging/errors/51699b5e-f50c-11ed-a05b-0242ac120003.md).

# Category Issues

### About the Error

This error is caused when the bot has issues locating the category you picked or is unable to add a new channel in the category, resulting in the ticket being created at the top of the channel list:

{% hint style="info" %}
Ticket Tool limits categories at 45 channels instead of Discord's limit of 50, so if your category has 45 or more channels in it, the ticket will appear at the top of the server
{% endhint %}

![Sample Error](https://i.imgur.com/raIKy9s.png)

### Solutions

To solve this you can:

1. Visit your [Category Options](https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-category) in your Dashboard and look for a `~ Deleted ~` category in order to replace it with a valid category

![Deleted Category](https://i.imgur.com/ECa0nAm.png)

{% hint style="info" %}
If after this you haven't been able to solve the error, reach out to our [Support Team](https://discord.gg/TicketTool)
{% endhint %}


---

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