# Escalate Options

To access these settings:

> Head to your [Dashboard](https://tickettool.xyz/manage-servers)\
> Select your server\
> Go to the [**Panel Configs**](https://docs.tickettool.xyz/beta-docs/dashboard/panel-configs) Tab\
> Under **General Ticket**, click on **Escalate** Options

With escalation, you can transfer a ticket between different panels

### Panel List

You can select up to 25 panels to which a ticket can be transferred to.

{% hint style="warning" %}
Thread Style tickets can not be escalated into a different panel
{% endhint %}

### Update Options

Here you will be able to select which options are to be updated once the ticket is transferred:

* **Category:** If the category limit allows it, the ticket will be moved to the target panel [configured category](https://docs.tickettool.xyz/beta-docs/dashboard/panel-configs/category-options).
* **Name:** If there is no renaming cooldown, the ticket will be renamed following the [Ticket Name options](https://docs.tickettool.xyz/beta-docs/dashboard/ticket-options#ticket-opened-channel-name) of the target panel.
* **Permissions:** All [Permission Options](https://docs.tickettool.xyz/beta-docs/dashboard/panel-configs/permission-options) will be set as new within the target panel.
* **Automatically unclaim ticket:** Requires the panel to have enabled the [Claiming Options](https://docs.tickettool.xyz/beta-docs/dashboard/panel-configs/claiming-options).

### Additional Settings

* **Send Custom Message:** Allows you to create a custom message to be sent along on the ticket. Supports [special escalation variables](https://docs.tickettool.xyz/beta-docs/dashboard/variables#special-variables)
* **Send Ticket Message:** This will send the target panel's [Ticket Message](https://docs.tickettool.xyz/beta-docs/dashboard/ticket-options#ticket-message) in the transferred ticket

{% hint style="success" %}
Make sure to always **save** changes using the pop-up shown whenever a change is done.
{% endhint %}

### Available Variables

| **Variable**         | **Description**                                                                      |
| -------------------- | ------------------------------------------------------------------------------------ |
| `{escalate.reason}`  | The reason that was given when using the `/escalate` command                         |
| `{escalate.panel}`   | The number of the panel the ticket was escalated to                                  |
| `{escalate.panel.X}` | Replacing `X` with the number of the selected panel will return the text `escalated` |