Transcript Options

Settings for saving your transcripts

To access these settings:

Head to your Dashboard Select your server Go to the Panel Configs Tab Under Advanced Settings, click on Transcript Options

Important Notes about Transcripts

Transcripts are capped at 1000 messages. Having a Premium subscription will allow you to use the $transcript command in non-ticket channels and will allow you to embed up to 8mb worth of attachments on your transcripts.

Transcript Options

Transcript Channel

This setting allows you to pick the channel to which transcripts will be sent when using the Transcript button, when using the $transcript command and when doing an automatic save as we'll see later.

Store Transcript on Google Drive

In order to customize these settings you must be the server owner

Here you can choose the folder under which the transcripts of this panel will be saved. Transcripts will be saved to your drive upon any of these actions:

• When someone runs the /transcript command

• When a transcript is automatically saved to your transcript channel

• When a transcript is automatically DMed to the ticket owner

Transcripts on your Drive folder will follow this naming convention: ServerID:ChannelId:TicketName

Every time a transcript is saved, even if it's 2 transcripts for the same ticket, it will be saved to your Drive!

Disable attaching an HTML copy to the transcripts message.

Enabling this option will remove the HTML from your transcript embeds and will save it exclusively to Google Drive.

Deleting a transcript from your Drive will effectively delete the transcript! This will make it inaccessible from Discord, so be careful when deleting any files.

Premium Features

Hey! You've came across a Premium exclusive setting 👀

Transcript Message

This setting will allow you to customize the message that gets sent along the transcript once it's saved.

Direct Message Transcript

Enabling this options will make the transcript to be DMed to the ticket creator upon closure and/or deletion, you can choose which option should trigger it.

Auto Save Transcript

Enabling this options will make the transcript to be saved into your Transcript Channel upon closure and/or deletion, you can choose which option should trigger it.

Make sure to always save changes using the pop-up shown whenever a change is done.