> For the complete documentation index, see [llms.txt](https://docs.tickettool.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tickettool.xyz/beta-docs/debugging/errors/5169a0fe-f50c-11ed-a05b-0242ac120003.md).

# Failed to Create

### About the Error

This error is caused by Ticket Tool being unable to create the ticket properly:

![Sample Error](https://i.imgur.com/5Psd0VP.png)

This error is likely caused by Ticket Tool lacking permissions:

* It can be missing one of the essential permissions on its role, the given category or a specific channel
* It is missing a permission you assigned using the [Permission Options](/beta-docs/dashboard/panel-configs/permission-options.md) in your [Dashboard Settings](https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-permissions)

### Solutions

To solve this you can:

1. Use the `/debug` command to diagnose which permissions the bot requires, the permissions marked with `❌` are the ones the bot is missing:

![How a debug message can look like](https://i.imgur.com/ByqmRh8.png)

2. Visit the Dashboard and go into the [Permission Options](https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-permissions) tab to identify which permissions the bot is trying to assign. Set some to null in order to figure out which permission is causing the conflict!

{% hint style="info" %}
If after this you haven't been able to solve the error, reach out to our [Support Team](https://discord.gg/TicketTool)
{% endhint %}